Booking & Cancellation Policies
Thank you for choosing Shibui Nails! Before booking an appointment, please read my policies below.
By booking an appointment you will be confirming that you have read and fully understand the booking and cancellation policies. Please note, you can always find our most recent and current Policies on our booking site when you book your appointment.
Making and keeping your appointments.
No matter what kind of appointment you are making, keep in mind that time has become a precious commodity - both yours and the person you’re making the appointment with. Etiquette for the nail salon is no different than etiquette anywhere else. Don’t intentionally treat others' time with disrespect. Nail technician nearly all depend on their appointments to make a living, and when you don’t show up, it’s likely they don’t get paid. Some salons even charge you if you don’t show up. Technicians will usually understand if you have over scheduled yourself and can let them know as soon as you see you aren’t going to make it. The earlier the better, because there’s a chance that the tech can fill the vacancy with someone on a waiting list or with a walk-in customer.
While we encourage scheduling an appointment, we do welcome walk-clients, however, it is based on availability and if we are busy there may be a waiting period or you might have to schedule an actual appointment.
Your appointments are very important to our Shibui Nails Salon. I hold your appointments just for you & ask that if you must cancel or reschedule any appointment, please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. I do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee of the full service. Here is our general breakdown of cancellation fees:
No shows will be charged 100% of service amount.
When you book an appointment less than 24 hours of service you forfeit your right to reschedule your appointment. So please do not book expecting to change your day of service, You will be charged full price if you do not show up and banned from booking in the future.
If you fail to reschedule your appointment 24 hours in advance, and you do not showup to your appointment you will be charged for your full service. No acceptions/ No excuses
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
If you are over 30 minutes late for your appointment, it will be cancelled and you will be charged the full price of all services booked.
If you are givien a courtsey reschedule less than a 24 hour notice. you will be charged a $20 courtsey fee per appointment.
If you fail to show up to your appointment and you can not book a future appointment without pay all fees that are owed from your last appointment.
If you showup to your appointment and cancel any service on the day of your appointment, you will be charged full price for any service you cancel.
Please come to your appointment with an open schedule. Do not book an appointment when you are in a rush, we are not cancelling any services without charging you full price for all services cancelled on that day, so please do not schedule if you do not want to abide be the salon rules. If you can't abide by our booking rules, you're welcomed to walk-in service.
I will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, I know! However, your tardiness can affect the remainder of day by delaying my clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period. After that time, there will be a $20 fee added to to your final balance. If we are running behind I will provide a courtsey call or inform you when you arrive, if we cannot reach you on the phone or text message. If you decide to reschedule for the next day I will provide a courtsey reschedule or salon credit. If you are not happy with the reschdule or store credit, we strongly suggest to everyone who can't wait or be a little flexible to please walk-in do not book an appointment.. Lastly, I respect all of our clients, so please respect us and do not book if you are not flexible or in a rush.
ABSOLUTELY !! NO REFUNDS.