Policy 

This store does collect demographic data and personal data to provide you a better internet experience.

Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. We do not store credit card details nor do we share customer details with any 3rd parties.

We hate spam as much as you do. We will never send you any unsolicited e-mail. If you choose to subscribe to BeautyEgoista’s newsletter, you will receive regular e-newsletters from us. Clear unsubscribe details are always shown on the newsletter.

If you choose not to receive our e-newsletter, we will only contact you to answer your queries, send you your order confirmation or follow up emails, contact you about any issues with payment or your order & to inform you about changes to your account. We will not contact you by e-mail anytime else.

Occasionally we will send you copies of our catalogues by mail. If you would prefer not to receive this please contact us.

This site does use cookies including targeting cookies and advertising cookies. These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies such as Google to provide you with more personalised adverts when visiting other websites. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. You can also opt out of customised Google ads by visiting the Ads Preferences Manager.

Security

When you place an order on our website, your credit card numbers are encrypted using 128/256 bit encryption by PayPal.

Your credit card details are only decrypted after they reach PayPal’s systems, where they are then automatically processed and your card charged. They are not held in clear text on any web site so it is not possible for your details to be stolen during a transaction.

We at Shibui Nails never receive your complete credit card details or keep such information anywhere in our systems.

Returns and Refunds:

Our return policy is for 15 days. While we set-up our return policy to reflect purchase date (not delivery date) to return date (not return ship date), we try to remain flexible when at all possible.  Returned items must be:

  • Unopened or in NEW condition just as you received it

  • Not be marred or adulterated in any way

  • Accompanied by a copy of the receipt

  • May be returned only after approval from Shibui Nails by phone or email.

Deviations from the above conditions may result in a partial or no refund or credit.  We do not accept returns on the following:

  • Gift cards. Gift cards never expire but are not available for refund. 

Items to be returned are shipped at the customer’s expense. Customers will not be reimbursed for shipping costs unless pre-approved in writing by Shibui management. 

All returned items are subject to inspection at Shibui in order to determine the amount of the refund or credit to be authorized. Please understand that we are a business and try to avoid being impersonal; however, we must be consistent as possible with our policy.  As mentioned above, exceptions may be made but exceptions are not the rule.  

If a refund is issued, it will be made to you in the same format that we received the payment.  This means that if the purchase was made on your VISA card, we will issue the refund back to the VISA card.  If a store credit is issued, the store credit will be treated the same as a gift card and will not expire. 

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shibuinailstudio@gmail.com and send your item to:

Exchange/Shipping:

To return your product, you should mail your product to:

18-11865 80 Avenue

Delta, V4C8E4 Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.